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job offers of fujitsu at Europe Language Jobs

Polish CS, trainer, QA, TL - Riga - Paid Relocation

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DESCRIPTION

The job - We do hire for agents(voice and none voice), Trainer, Quality Analyst and teamleader

You will combine your skills, passion, customer-focused, and positive mindset to elevate service delivery and contribute to the overall success in the company.

 

Your daily work will include tasks like these:

  • Assist customers of an e-commerce platform using multiple channels as assigned depending on the need (incoming telephone calls, emails and chat)
  • Identify the issues of clients, handle complaints, provide solutions and alternatives, guide customers within the time limits
  • Use guides and protocols provided during the training to ensure customer satisfaction
  • Provide professional customer support
  • Collaborate with other agents or teams in case of more complex cases
REQUIREMENTS
  • You speak and write Polish at a B2 or C1 level and you can communicate in English (B1).
  • Experience in customer care is a plus but not required.
  • You have a good understanding and level of computer handling skills.
  • Excellent problem solving skills with the capability of research and identification of the right information.
  • You have strong communication and negotiation skills and you are service-oriented, professional, and thorough.

ARE YOU THE PERFECT CANDIDATE?

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Polish CS, trainer, QA, TL - Riga - Paid Relocation