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Polish speaking Content Moderator to Lisbon, Portugal

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DESCRIPTION

Ready to jump into a new career and move to beautiful Lisbon, Portugal?! We are looking for Polish speakers to join our growing team as a Trust and Safety Content Moderator for an international e-mobility company. 

 

As a T&S Agent and Content Moderator, you will validate all written/Video/Audio/Visual content, confirming its accuracy, quality or adherence to the policies and rules. You will also have the opportunity to share your ideas, in order to improve the quality of our work.

 

About our Client

Our client is a worldwide leader in Customer Experience Management and shared services for international markets. With their team of 9.000 employees, from 82 nationalities, they are providing services in 35 languages for 64 markets.

Our client is considered eight times the best company to work for in Portugal by the Great Place to Work Institute. Furthermore, they were awarded four times by Exame Magazine as one of the best companies to work for in Portugal and the best company within their sector, with plenty of growth opportunities.

The position is Trust & Safety Investigator & Content Moderator for a well-known global technology company that provides mobility services, vehicle and scooter rentals as well as car sharing, and food delivery services.

 

Your Responsibilities:

As a T&S Content Moderator and investigator, you will be responsible for reviewing content of a graphic nature, and enforcing policy decisions related to content, handling sensitive and complex issues faced by users to protect the platform and keep them safe. You will also demonstrate ethics and genuine skills in restraint by applying policies correctly and ensuring quality, intellectual property, privacy, and online safety.

  • Review the content that has been received by internal systems or users to ensure that it complies with the community guidelines 
  • Review, classify and / or eliminate highly sensitive content, uploaded by users, according to the parameters defined by the client
  • Perform outbound calls during the investigation, to collect proofs of their complains, from drivers and customers
  • Make timely escalations that require special attention from your closest manager
  • Comply with corporate confidentiality policies and the proper handling of customer information
  • Participate in continuous training programs established by the company for optimal development in the role
REQUIREMENTS

Requirements:

  • Fluent level of written and verbal communication skills in Polish and good command of English (B1 Level);
  • Willing to start an international experience – work abroad;
  • Excellent communication and interpersonal skills and team spirit;
  • Able to handle confidential and/or highly sensitive information;
  • Experience in customer service is beneficial but not mandatory

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Polish speaking Content Moderator to Lisbon, Portugal