Product Support Rep./ Italian, French, German, Dutch

Astrea Recruitment was found in 2007 with one principal mission – to be different.

We transformed this vision into a key driver of our efforts to be always available when our

clients or partners need us to advise and guide them in taking important decisions.

Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – a leader in their field, providing outstanding customer experience

solutions. We are looking for open, capable, team-oriented people for the role of Product

Support Representative with Italian, French, German, Dutch and English.

Essential Duties and Responsibilities:

* Answering to customer’s requests, offering information and adequate help;

* Offering new products and presenting their new features;

* Building trust by dealing with issues quickly and effectively;

* Listening closely, showing understanding and care in order to ensure customer satisfaction;

* Thinking of ways to improve sales, customer loyalty and provided services;

* Updating information and helping team members and other sectors to improve their

performance and quality of service.

Requirements:

* Great command of one of the main languages and English (both verbal and written);

* Previous experience in customer service and excellent phone manners;

* Communicative, open and customer-focused;

* Team-oriented and flexible, able to adapt to different people and situations;

* Driven, striving to provide the best customer experience and reach set goals and deadlines;

* High School diploma or higher and great PC user skillset.

Our client offers:

* Great paycheck and social benefits package (life insurance, medica plan, transport allowance);

* Performance based bonuses, yearly rewards and paid holiday;

* Remote position with available shifts and free weekends;

* Relocation package;

* Career growth and learning opportunities;

* Supportive and stimulating environment that encourages team work and growth.

◉  Low cost of living 

Probably the biggest advantage of being and expat working in Sofia is the low cost of living. With what you earn. You can afford very good lifestyle.

◉  Beverages and food outside

Beer: 1.5 EUR, Pizza: 5 EUR, Salad: 3 EUR, Vodka: 2 EUR, Coffee: 1 EUR

◉  Groceries 

Prices are about the half of what you'll see in other EU markets.

◉  Services 

Very cheap in Bulgaria. Fiber Internet 50 MBPS: 5 -7 EUR a month; Men's haircut: 5 EUR, Women's hairstyle, including coloring: 15 EUR, Manicure: 5-7 EUR, Taxi 0,45 cents per km, rent: 250-300 EUR per month for one bedroom apartment

◉  Very green city with beautiful nature

Sofia offers a lot of big and very green parks where you can take a walk with your friends or just relax on the grass. Situated in the foot of Vitosha Mountain, Sofia offers a beautiful nature brought in the city.

◉  Great Night life

What foreigners and tourists say about Sofia is that it has great night life. Bulgarians have a reputation as social, naturally curious and warm-hearted people who know how to have a party and share a good laugh. Sofia is a vibrant city that has a lot to offer. You can find restaurants, bars and clubs for every taste. The night life of Sofia is available almost every night and the city center streets are full of people from Monday to Sunday!

◉  Rich history and culture

Bulgaria is one of the oldest countries in Europe and has a very ancient and rich history. At the edge of Europe and Asia, almost all of the great ancient cultures and civilizations have made their mark. The Thracian, Ancient Greeks, Romans, Byzantines and the Ottoman Empire have all left behind a multitude of monuments, such as tombs, structures, temples and mosques.

◉  Relaxed pace of life

Even though Sofia is the capital of Bulgaria with a little bit more than a million population, you don’t feel the stress and the dynamics of living in a big city like London, Paris or Rome. Everything is within close proximity and pace of life is really relaxed.

◉  A lot of sport and recreational activities available

In Sofia you can find a lot of indoor&outdoor sports and recreation activities all year round. Football, tennis, hiking, skiing, swimming, spa centers, you name it! The variety of entertainments will make your free time memorable here.

◉  Safety

Sofia is a very safe city to live in. Bulgaria hasn’tbeen involved in a war since the Second world war. The country is peaceful and safe, accepting different cultures and religions. Sofia is maybe the only one city in Europe where within 500 sq.m distance you can find a church, a mosque, and a synagogue.

◉  Flavorsome cuisine

Bulgaria’s cuisine is fresh and delicious. With outstanding regional vegetables, fragrant spices and quality barbecued meats, Bulgarian cuisine is an absolute Balkan jewel.

◉  Great climate

Northern Europe is rainy and cool all year round and the Mediterranean doesn’t boast the Christmas delight of a snowy winter. How about a proper hot summer and a cold, snowy winter, with pleasant spring and autumn in between? Bulgaria’s climate gets the best of the north and the south. It’s usually dry and sunny, but temperatures vary greatly between seasons, unlike Germany or England, where seasonal temperature differences are much smaller.

If you are interested, challenged and convinced you are the right candidate, do not hesitate

and send your detailed resume in English (Do not forget to point the ref. N SM_PSRIFGDE)

Only the shortlisted candidates will be contacted in a timely manner.

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