Product Support Rep./ Italian, French, German, Dutch

Astrea Recruitment was found in 2007 with one principal mission – to be different.

We transformed this vision into a key driver of our efforts to be always available when our

clients or partners need us to advise and guide them in taking important decisions.

Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – a leader in their field, providing outstanding customer experience

solutions. We are looking for open, capable, team-oriented people for the role of Product

Support Representative with Italian, French, German, Dutch and English.

Essential Duties and Responsibilities:

* Answering to customer’s requests, offering information and adequate help;

* Offering new products and presenting their new features;

* Building trust by dealing with issues quickly and effectively;

* Listening closely, showing understanding and care in order to ensure customer satisfaction;

* Thinking of ways to improve sales, customer loyalty and provided services;

* Updating information and helping team members and other sectors to improve their

performance and quality of service.

Requirements:

* Great command of one of the main languages and English (both verbal and written);

* Previous experience in customer service and excellent phone manners;

* Communicative, open and customer-focused;

* Team-oriented and flexible, able to adapt to different people and situations;

* Driven, striving to provide the best customer experience and reach set goals and deadlines;

* High School diploma or higher and great PC user skillset.