arvato Lisbon

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Languages
German
English
Skills
  • Quality
  • Training & Development
  • Customer Service
  • Customer Satifaction
  • Monitoring
Information

arvato Lisbon

Quality Assurance

Bachelor

1 year

To negotiate

6 - 12 months

Less than 18.000 € gross / year

Full-time

1

German Quality Analyst (M/F) - Lisbon, Portugal

Portugal » Lisbon

Description

So you’ve graduated from college or completed your apprenticeship, and you’re itching to put everything you know into practice? Perfect! We’re looking for people at the start of their career who not only want to get the job done, but who want to be team players and are motivated to make a difference with their work and innovative ideas.

Wherever your interests may lie, at Arvato we offer you a range of thrilling opportunities to start your career. You’ll take on responsibility early and benefit from the creative space you need to impress our customers every day.

For our business in LISBON, PORTUGAL we are currently looking for a Solution Coach (male/ female). This person will be responsible for ensuring continuous training of employees based on the organizational and individual needs. This position should ensure that quality procedures are documented, audited and maintained for a World leading IT manufacturer.

About us:

We are an international outsourcing service provider. Every day, over 70,000 employees working in more than 40 countries helping our customers achieving success in the market. We design and implement solutions for a wide variety of business processes throughout integrated service chains. Our services include everything from the preparation and distribution of printed materials and digital storage media to data management, customer care, CRM services, supply chain management, digital distribution, financial services and IT services.

Responsibilities

  • Evaluates daily key performance indicators (KPI) and develops improvement needs

  • Accountable for QoS / CSAT related KPIs

  • Responsible for comprehensive regular QoS / CSAT analysis

  • Enhance the goal of quality support by providing individual coaching feedback sessions to the direct reports and weekly one on ones that focus on improving customer satisfaction

  • Ensures Quality and Training staff constantly meet the required level of expertise

  • Manages and motivates the team members

Requirements

Your profile

  • Native language skills in German (verbal, reading, writing) - mandatory
  • Fluent in English (verbal, reading, writing) - mandatory
  • Excellent communication skills & high focus on customer satisfaction

  • 1 Year Call Center experience – mandatory

  • Strong analytical Skills

  • Problem resolution

  • Personal commitment

  • Organization skills

  • Good communication skills

  • Cooperation skills

  • Customer orientation

  • Creativity/Innovation

  • Willingness to learn/Flexibility

Offer

Our offer

  • Excellent reputation as responsible employer with presence in Portugal for more than 50 years
  • Relocation package
  • Modern working environment at an attractive location in Lisbon with good public transport connection
  • A welcoming and inclusive environment
  • A team ready to help you develop and grow
  • A multinational environment, different nationalities and cultures to work every day

Start your career and become part of our team!

Skills
  • Quality
  • Training & Development
  • Customer Service
  • Customer Satifaction
  • Monitoring
Information

arvato Lisbon

Quality Assurance

Bachelor

1 year

To negotiate

6 - 12 months

Less than 18.000 € gross / year

Full-time

1

Be one of the first candidates to apply