Quality Specialist-Customer Service - German - Málaga

Are you passionate about delivering exceptional customer service? Seize this opportunity with Foundever, a global leader in customer experience, as we seek a Quality Specialist to join our vibrant team in Malaga. Discover why this jewel of southern Spain, with its breathtaking landscapes, golden beaches, and year-round sunshine, is the ideal place for your career to flourish.

Your Mission: 

• Evaluate & Enhance: Examine customer interactions to ensure service excellence in line with hospitality standards. 

• Audit & Improve: Conduct audits to ensure policy compliance and pinpoint opportunities for improvement. 

• Feedback & Analysis: Gather customer feedback, analyze trends, and compile actionable reports. 

• Train & Develop: Collaborate with training teams to refine materials and lead staff in mastering service best practices. 

• Strategize & Innovate: Partner with management to craft strategies that elevate service delivery and enhance customer experience. 

• Monitor & Report: Maintain dashboards and reports that track KPIs and deliver critical insights to management. 

• Educational Background: Bachelor’s degree in Education, Human Resources, or a related field. 

• Competitive Earnings: Enjoy a rewarding salary and comprehensive benefits package— €25,000 gross/year. 

• Career Advancement: Benefit from abundant opportunities for professional growth and development. 

• Inclusive Culture: Join a dynamic workplace committed to inclusivity and collaboration.