DESCRIPTION
Description
Quality Specialist
Responsibilities:
- Ensuring all quality control processes are correctly adhered to
- Reporting of tracking standards
- Performing client and internal calibration feedback
- Coaching feedback when necessary
- Cover of TC duties in order to retain knowledge or upskill with new processes in the business or to provide cover when the project demands it
- Escalate issues to Quality Manager
Hours and Benefits:
- Full time contract
- 39 hours/week: Monday to Friday from 09:00 to 17:30
- Salary for 39 hours: 28.800 euros gross/year + up to 2400 euros per month in variables
- Ongoing training
- Immediate start
**23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)**The period of holiday entitlement is fixed by mutual agreement between the company and the employee.
Personal abilities:
- Motivated, upbeat individual
- Excellent interpersonal and teamwork skills
- Strong Active listening skills
- Ability to work in dynamic situations
- Ability to work toward a goal
- Ability to accurately paraphrase conversation
- Ability to identify solutions based on written procedures, guidelines, and process tools
- Takes passionate ownership of issues within the team
- Positive attitude even when delivering negative feedback to TCs
- Ability to listen and identify root problems
- Outstanding verbal and written communication
Requirements
-Native Swedish speaker
- Travel business experience
- Excellent customer service skills
- Strong written, verbal and organizational skills
- Passion for customer care
- Written and verbal fluency in English too
- Previous experience in QA role desirable
***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate against any candidacy because of age, disability, ethnicity, marital status, gender, nationality, ideology, politics, race, religion or sexual orientation***
Referencia
RRQ22-004521-3-SWEDEN
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