Real-Time Analyst

Real-Time Analyst

Riga, Latvia

€1900 gross per month

The position is focused on managing operational efficiency, data integrity, and communication between teams, all within a high-pressure, 24/7 environment. Here's a detailed breakdown:

Job Responsibilities:

• Meet Departmental Goals: Ensuring targets set by the department are met consistently.
• Data Integrity: Maintaining accuracy and consistency in data.
• Operational Process Understanding: Familiarity with workflow and processes, with the ability to analyze and report data.
• Flexibility: Being open to change, multitasking, and working with different tasks or teams.
• Managing Real-Time Adjustments: Handling changes in staff assignments or task distribution in real-time.
• Team Communication: Coordinating between teams to ensure smooth operations.
• Discipline Enforcement: Managing discipline on the floor to maintain focus and efficiency.
• Quick Decision-Making: Ability to think on your feet and make decisions to meet service objectives.
• Compliance with Real-Time Availability: Ensuring constant availability of resources.
• SLA Adherence: Meeting Service Level Agreements (SLA) and achieving set application percentage targets.
• Real-Time Reporting: Generating timely and accurate reports.
• Customer Management: Handling relationships with both internal and external customers.
• Data Reporting & Dashboards: Creating and maintaining various reports, dashboards, and ad-hoc data reports.
• High-Level Data Analysis: Conducting advanced data analysis and interpretation.

Skills Required:

• Analytical Skills: Strong ability to analyze data and identify trends or opportunities.
• MS Excel & Office Proficiency: Good command of Excel and other MS Office applications, as data manipulation and reporting are essential.
• Avaya CMS Knowledge: Familiarity with Avaya CMS for reporting and managing communication systems.
• Strategic Thinking: Ability to see and act upon business opportunities for growth.
• Scheduling Knowledge: Understanding of the fundamentals of scheduling, including how to allocate resources and time efficiently.
• Work Under Pressure: Ability to stay calm and maintain performance under stressful conditions.
• 24/7 Availability: Willingness to work in shifts and handle round-the-clock operations.

This role is ideal for someone with strong analytical capabilities, real-time decision-making skills, and proficiency in reporting and scheduling within a dynamic environment.