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job offers of fujitsu at Europe Language Jobs

Remote: Order Support Specialist Backoffice (Dutch Speaker)

Mandatory:
DESCRIPTION

Discover the perfect balance between working and enjoying the sun as a Payment Specialist for a technology company in a back-office position. Are you fluent in Dutch and do you dream of remote work in an international work environment in a breathtaking holiday destination such as Portugal? Then this opportunity is for you! 

 

Your responsibilities and impact as Payment Specialist will be:

  • Backoffice is the core of the role.
  • Handling Inbound Calls from customers replying to a callback request is mandatory.
  • Specialists perform Outbound Calls whenever applicable to clarify further information with customers.
  • Ensuring fast and swift resolutions for problems occurring during the lifetime of a web purchase. 
  • Liaise with partners and provide direction for issue resolution to take the customer out of the loop for complex issues. 
  • You will receive escalations from customer facing colleagues. 
REQUIREMENTS

Skills, qualifications and interests you need to succeed in this role:

  • Native Dutch speaker with a fluent level of English
  • Ability to work quickly and efficiently under deadline
  • pressure.
  • Proven ability to work and make decisions with minimal supervision.
  • Very good accuracy and attention to detail, understanding
  • that small details can make the biggest difference.
  • As this job is directly related to order volume, flexibility is
  • required and will occasionally involve overtime work.
  • Working in a back-office environment with customer
  • satisfaction in mind
  • Knowledge of SAP is an advantage; otherwise, we can help
  • with that.

ARE YOU THE PERFECT CANDIDATE?
Remote: Order Support Specialist Backoffice (Dutch Speaker)