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Resource Planning Lead

Mandatory:
DESCRIPTION

You will form part of the Global Resource Planning Team responsible for managing Workforce management tools which track time spent in operational activities in TBS, analyzing and reporting the same to Function. The role will also assist in staff resource management activities supporting the departments to meet their service levels, FTE requirements and customer demand.

  • Working within Tesco Business Services coordinating across multiple work streams and locations globally, focused on execution of analytics and day to day resource planning support
  • Accurate and Timely Reporting of Time Management Tool data with the agreed threshold
  • Analyze data and provide trends/behaviors to functions
  • Co-ordinate with vendors on ensuring tool is at appropriate release
  • Maintaining VMOs to enable relevant stakeholders to make key staffing decisions
  • Maintaining the forecast and FTE requirement plans for each area and contact type with historical and current information
  • Identify any risks to future staffing that can arise from any amendments to forecasts
  • Identify opportunities to recommend multi-skilling, time available for investment in People
  • Support leadership led initiatives and projects with data analysis
  • Driving and implementing CI Projects and innovation, work in collaboration with colleagues to share ideas and create an environment which drives creative and innovative insight and analysis practices
  • Responsible for Individual contributor and completing tasks within agreed KPI's
REQUIREMENTS
  • College degree
  • 1-2 years of experience on relevant field
  • Advanced English language knowledge
  • Advanced Excel and Microsoft Office
  • Strong numerical or statistical skills
  • Experience working in multidisciplinary teams to deliver joint objectives
  • Proven experience of analyzing multiple datasets
  • Resource Planning background advantage

ARE YOU THE PERFECT CANDIDATE?
Resource Planning Lead