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Sales Development Representative


Bringing smiles is what we do at TTEC… for you and the customer. As a Bilingual Sales Development Representative - English working onsite in Krakow, Poland, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.


What You’ll Be Doing

Are you results focused and love to help others? Do you have a passion to maximize sale opportunities? You’ll service, enhance, and build relationships with current and future customers. Focused on achieving revenue quotas, you’ll identify and qualify prospects, overcome objections, and address concerns through consultative approach. You’ll be the subject matter expert on all solution and product offerings.


During a Typical Day, You’ll

  • Perform internet-based research to locate insights on targeted companies that can be used in introductory conversations
  • Engage contacts with a multi-channel approach of phone, emails, messaging with LinkedIn and other platforms
  • Perform demonstrations and presentations to introduce solutions to prospective clients
  • Schedule meetings with sales executives and consultants
  • Collaborate with assigned sales executives and consultants to ensure understanding in strategy and goals to maximize opportunities and sales activity
  • Meet monthly measurements and monthly quota
  • Manage meetings and opportunities in our CRM following standard internal sales processes


A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to Senior Sales Manager. You'll contribute to the success of the customer experience and the overall success of the team.


About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.


TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.


What You Bring to the Role

  • 2+ years of sales experience and business to business (B2B) sales experience
  • English language skills, minimum C1 level
  • Develop relationship with clients over the phone
  • Open to self-improvement and appreciate training opportunities to learn and grow
  • Knowledge of competitor vertical and industry trends
  • Ability to navigate through several web applications simultaneously

Sales Development Representative