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Outbound Agent - Danish speaking
Betting Connections Recruitment Solutions
What will you be doing?
- Contacting customers over the phone and follow-up where required through email/SMS/onsite message
- Working with the CBM to develop effective outbound campaigns for the market to improve retention and reactivation
- Bringing back lapsed customers and activating newly registered
- Creating bonus offers suitable to customer needs
- Being the first line support to the customers if needed on the call
- Collecting, analysing and reporting the results on a regular basis
- Collecting and presenting customers` feedback
- Providing support to the CRMs and CBMs with their daily tasks
- Monitoring and presenting local market activities (offers, trends)
- Being responsible for the Danish market and working close with other teams in order to align the communication
How will you be measured?
- Successful contacts made/day
- Calling success rate
- Number of conversion/reactivation
- Cost per conversion/reactivation
- Bonus spend/Gross Win
- Improving the Net Retention
- Campaigns P&L
What have you got?
- Previous experience in online gaming/calling
- Passion for sports and online gaming
- Fluency in Danish or Finnish or Norwegian
- Friendly approach to customer communication
- High motivation, discipline and time management
- Ability to make split-second decisions
- Interest in tools and technologies