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job offers of fujitsu at Europe Language Jobs

Serbian Service Desk Agent - Level1

Mandatory:
DESCRIPTION

We are looking for an enthusiastic Serbian Speaking Level 1 Agent to join our Service Desk team in Budapest and as a part of a team provide professional back and front office service function for our client’s project - in line with the contractual agreements. 

 

Your responsibilities will be the following:

  • As a Customer Support Technician – Level 1 Agent – you will be the first contact of the customers – and you will have to  handle incoming phone calls, emails & end-user requests of the products
  • Give accurate information to customers, who turn to you for technical or general help about the product, understand and investigates root causes of customer inquiries
  • Keep the user informed and follow-up ongoing cases
  • Involve your customers – realise and understand their needs, provide positive experience for them, maintain and improve customer satisfaction level
  • Be proactive - identify deeper drivers of customer needs
  • Don’t be afraid of some administration - record all the cases to the client’s tool, follow up your answered calls and emails
REQUIREMENTS
  • Fluent in Serbian language and has conversational English language knowledge
  • BASED IN HUNGARY
  • Loves helping customers, communicates clearly and has excellent problem solving skills
  • Has a strong customer service focus
  • Having experience in customer service that’s an advantage, but we will provide full professional training
  • Pays close attention to the details
  • Enjoys learning new things and develops – adopts changes easily and be flexible
  • Confident user of MS Office package

ARE YOU THE PERFECT CANDIDATE?

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Serbian Service Desk Agent - Level1