Service Desk Agent with Finnish

Your future is Fujitsu

At Fujitsu, our focus on human-centric innovation is impacting the way the world transforms to a digital future. We see it on a global and local scale and we know that the power of innovation and human connection can create a more trusting, sustainable and responsible world for all. We are looking to grow our team with committed people to work in a challenging, but extremely rewarding environment using the latest technology to offer ground breaking solutions to everyday problems for our customers. This is your world and your opportunity to shape it for the better.

Shape your world

To join our team in Portugal, we are now recruiting multilingual team members, fluent in Polish and English, to support users who contact our service desk. You will offer assistance to customers and ensure they have a high-quality experience with Fujitsu, as well as work closely with your team colleagues to contribute to the resolution of incidents and requests to agreed service levels.

You’ll be instigating and driving cultural change to provide an environment to enable the teams to design/provide better, faster, more effective solutions, by building upon your existing knowledge and ability. And by shaping your world around working your way, you can shape the way the world learns, travels, buys, lives and works.

Role Purpose

• Provide first level contact and convey resolutions to customer issues
• Properly escalate unresolved queries to the next level of support
• Track, route and redirect problems to correct resources
• Update customer data and produce activity reports
• Walk customers through problem solving process
• Follow up with customers, provide feedback and see problems through to resolution
• Utilise excellent customer service skills and exceed customers’ expectations
• Ensure proper recording, documentation and closure
• Recommended procedure modifications or improvements
• Preserve and grow your knowledge of help desk procedures, products and services

Requirements

• Mandatory Proficiency in English and Finnish
• Strong client-facing and communication skills
• Customer service orientation
• Available to work in fixed schedules

Shape the world by working your way

We want the best people on our team, so we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We are committed to equality of opportunity for all. If you want to work alongside people with different ideas, in an inclusive business that will welcome you and support you, come and co-create the future at Fujitsu.