Job offers of People Place & Partners at Europe Language Jobs
Languages
English
Skills
  • Accouting
  • Reporting
  • Advanced Excel
Information

People Place & Partners a.s.

Shared services and Finance

Bachelor

1 year

Permanent

Indefinite

To negotiate

Full-time

2

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SLA & Reporting Specialist

Czech Republic » Prague

Company
People Place & Partners a.s.
Description

THE EMPLOYER

We work with a Fortune 300 corporation, world leader in business consulting in the fields of Finance, Telecommunications and Informatics, holding operation centers in more than 50 countries worldwide across a wide range of business disciplines. The support operations center in Prague employs well over 700 team members across various business segments, support services, and internal operations.

JOB OVERVIEW

The Service Level Agreement (SLA) and reporting team is part of the wider Operational Excellence team, taking care of CSS Europe reporting, data gathering, data maintenance, testing & analysis, and presentation of results to our clients. SLA Professionals are predominantly focused on SLAs, OLAs, KPIs, statistical data analysis and interpretation, and delivery to respective parties in order to improve processing, decision making, and the operational excellence of CSS Europe teams and the services provided.

TASKS AND RESPONSIBILITIES

  • Developing and maintaining CSS Europe reporting structures
  • Defining and maintaining SLAs, OLAs, KPIs, and stats definition documents, as well as working instructions for all processes
  • Understanding the processes, services, policies and internal controls related to analyzed data
  • Globally aligning and updating of SLAs, OLAs, KPIs & stats definitions and metrics
  • Preparing sub/regional monthly reporting packs, including trending analysis
  • Data mining, sampling, testing and analysis
  • Preparing HR & finance analyses and packs for supported countries, e.g. AP/AR analysis
  • Interacting with department leads to determine  reasons for  trends and one-off movements
  • Providing functional help and advice  to CSS colleagues  Maintaining data gathering questionnaires (e.g. Survey Monkey) and expanding usage into all functional areas as applicable
  • Ad-hoc reporting
  • Planning and managing SLA reporting transitions

 

Requirements
  • A degree in Finance or related areas is desired
  • Strong Excel experience (pivot tables, macros, functions)
  • Experience in a similar position within an international Shared Service Centre
  • Understanding and practical knowledge of processes in Finance
  • The ability to work independently and as part of a team
  • Strong process orientation, knowledge of process design tools
  • Pro-active and strong analytical skills
  • The ability to prioritize, multi-task, and work under pressure
Offer
  • 38.000 CZK – 40.000 CZK per month / DOE (depending on experience).
  • Extensive corporate benefits package.
  • International working environment.
  • All relevant training and coaching for your continued professional growth.
  • Accessible and supportive management.
  • Free refreshments in the workplace.
  • Social events and team building activities.
  • State of the art office building in central part of Prague.
Skills
  • Accouting
  • Reporting
  • Advanced Excel
Information

Shared services and Finance

Bachelor

1 year

Permanent

Indefinite

To negotiate

Full-time

2

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