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Cognizant Technology Solutions

Shared services and Finance

Permanent

Indefinite

Full-time

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Team Leader with Spanish 24/7

Poland » Krakow

Company
Cognizant Technology Solutions
Description


Interested in social media regulation, online free speech, internal controls, support for vulnerable sections of the society or maybe even EU policy making? 
Want to work for a global company as a Content Review Team Lead for the world’s best loved video-sharing website? 

You do?

Well then, apply now and you could be responsible for assisting the Manager in meeting site metrics and goals, and supervise a team of up to 20 moderators.


These are some of the qualities and areas of interest we are looking for in our Team Leaders:



Day-to-day responsibilities:

  • Leading a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities.
  • Provide mentorship, guidance, and career development to your team.
  • Monitor queues for variations and make adjustments as necessary to meet SLAs.
  • Implement escalation channels in accordance with mutually agreed upon procedures
  • Influence team strategy through effective communication. 

Basic Qualifications:

  • Fluency in Spanish and English language, knowledge of other languages will be a plus
  • Supervisory experience and experience managing projects to established SLAs 
  • Flexibility to work shifts in 24/7 schedule,
  • Proficiency in Google products, including Gmail, Calendar, Google Drive 

Professional Skills Requirements:

  • Excellent communication (verbal and written), facilitation and interpersonal skills.
  • Ability to manage multiple tasks simultaneously and thrive in a complex, fast-paced environment with multiple priorities
  • Analytical with strong problem-solving and troubleshooting skills and the ability to exercise mature judgment and structured decision-making 
  • Quick learner and adaptable to learn new processes, concepts, and skills 
  • Strong attention to detail with a desire to deliver accurately, efficiently and to a high standard 
  • Highly motivated with the ability to thrive in a fast-paced, high energy, and demanding team-oriented environment 
  • Passion for social media. Conversant with channels that provide on demand Video
  • Neutral mindset to alternative video content that needs classification

 

If you are looking for similar positions and are interested with the company, 

please, do not hesitate to send us your CV anyway

 

You can help us find the right employee for further job offers.

Requirements
Offer
Information

Shared services and Finance

Permanent

Indefinite

Full-time

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