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Slovenian Customer Search Engine Consultant

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DESCRIPTION

On behalf of our client, we are currently looking for an Athens-based Slovenian-speaking Customer Support Search Engine Consultant to work for the largest Search Engine worldwide and take his/her career to the next level.

You will use your excellent communication skills and tech savviness & you will be part of a dynamic and multicultural team.

On your day-to-day, you will:

  • Be in contact with customers via multiple channels of communication
  • Troubleshoot technical issues using your problem-solving skills
  • Track and follow cases to ensure they closed in an efficient and timely manner
  • Provide and maintain strong & professional relationships with all partners
  • Ensure that key stakeholders are up to date on the resolution status of their issue
  • Log the cases on internal systems, while getting up to date with client’s products & services.
REQUIREMENTS
  • Fluency in Slovenian (spoken & written)
  • Very good communication skills in English
  • Exceptional communication skills, soft skills, as well as problem-solving skills
  • Good knowledge of operating systems & Google products
  • Computer and mobile devices knowledge/tech savviness
  • Empathy and a passion for customer service, solid team, and collaboration skills, working independently with limited supervision
  • Ability to adapt and flex style according to customer personality, culture, and profile
  • Help-desk or system admin experience will be considered an advantage

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Slovenian Customer Search Engine Consultant