Slovenian Customer Support Representative

Are you good at understanding patients and identifying their needs? Do you show compassion in dealing with others? As the first point of contact for patients, a problem-solving mindset is of fundamental importance to ensure a good understanding of the patient's perspectives. You will join a new, fast-growing team and ensure that every patient receives high-quality support.

Your tasks:

* Receive calls for patient inquiries, product issues and technical difficulties related to mobile apps, cloud software and related hardware* Shipment of spare parts* Updating of patient accounts via computerized systems* Ensuring customer satisfaction* Documentation and analysis of patients and product information 

Preferred qualifications:

* Native language level in Slovenian and good negotiating English, both written and oral

* Technical expertise in the field of troubleshooting of medical devices

* Technical or medical training

* More than 1 year of relevant experience in technical support* Experience in customer service/technical support

* Sound knowledge of all Windows / Mac OS X operating systems and related web browsers

* Ability to incorporate detailed information into the system and fix problems

* Recognized school leaving certificate

At Majorel, we create unique service experiences for a variety of the world's most prestigious companies. In Majorel, we are committed to providing equal opportunities for men and women. We also promote the inclusion of people with disabilities in positions in our company. We are driven to go further.