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Social Media Support with Lithuanian or Latvian and English

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DESCRIPTION

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

For one of our projects we are looking for a customer service advisor who will be ensuring to resolve a wide variety of consumer queries via social media platforms.

 

The role:

  • Respond to and resolve a wide variety of consumer queries by various social media platforms
  • Provide customers with advice and information regarding clients' products and services
  • Carry out customer inquiries in timely and correct manner by predefined rules when escalation is needed;
  • Understand customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;
REQUIREMENTS

Requirements:

  • Has very good command of Lithuanian or Latvian(C1) and English (at least level B2);
  • Knowledge of more than one of the required languages will be considered as an advantage;
  • Experience in a contact center or customer facing role is beneficial;
  • Can adapt quickly to changes in products, process and technology;
  • Has good knowledge of social media platforms and communication;
  • Has good computer literacy.

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Social Media Support with Lithuanian or Latvian and English