Spanish Customer Service for domestic appliances

Are you a Spanish speaker? Grab this chance to join our Customer Service team in Greece to work with the leading domestic appliances manufacturer

Our collaboration with a major domestic and commercial appliances manufacturer is getting stronger, with a common goal: Exceed customers’ demands! Grab the opportunity to join our Customer Service team, to offer customers excellent solutions.

If you have the service gene in your blood and work well in a team, then Teleperformance Greece is the place for you.

Your responsibilities:

• Responding to customers’ inquiries via e-mail, chat & phone
• Work on the different business transactions (information request, service request, complaint, and sales request spare parts)
• Log calls/cases from customers into the customer relationship database
• Work effectively as part of a team, developing effective and supportive relationships with colleagues and management
• Be positive & proactive and have a desire for applying continuous improvement processes
• Provide and maintain a strong, professional relationship with all customers and always show empathy
• Strive towards customers retention and loyalty, fully supporting the customers to achieve a successful outcome to their inquiry

Job requirements:

• Fluency in Spanish
• Excellent writing skills
• Good command of English
• Soft skills & politeness
• Technically adept (know your way around Windows, shortcuts, basic troubleshooting)
• Capability of multitasking