Spanish Speaking – Customer Service Agent (hybrid, Malta)

Betsson Group is a leading online gambling company that operates in over 20 countries worldwide, offering a wide range of online gaming products such as sports betting, casino games, poker, and bingo. The company was founded in 1963 and has been a pioneer in the online gaming industry since it launched its first online sportsbook in 2002. Betsson is dedicated to providing the best customer experience in the industry and has won numerous awards for its commitment to excellence.

Betsson is headquartered in Stockholm, Sweden, and employs over 2,000 people across its various offices worldwide. The company is licensed by several regulatory authorities and is committed to responsible gaming practices.

The Role:

The customer service role at Betsson Group involves assisting Spanish and English-speaking customers via email, chat, and telephone. This role requires strong communication skills, multitasking, and time management abilities. Customer service agents are responsible for translating promotional texts and surveys and managing customer accounts while following responsible gaming practices. Betsson Group provides a multicultural and friendly work environment that encourages employees to develop their skills and knowledge of the iGaming industry. Overall, the customer service role is critical to delivering the best possible customer experience.

Responsibilities:

• Assist Spanish and English-speaking customers via email, chat, and telephone
• Collaborate with your team to achieve the best customer satisfaction and other KPIs
• Translate promotional texts and customer surveys into your local language
• Manage customer accounts
• Follow company policies and practices regarding player safety, protection, and responsible gaming

• Strong written and verbal communication skills in both Spanish and English.
• Proficiency in Microsoft Office applications (e.g., Word, Excel, PowerPoint).
• Experience in customer service, including face-to-face, online, and phone-based interactions.
• Ability to multitask and manage time effectively.
• Additional language skills are a plus.
• Background in iGaming, particularly in areas like online betting, casino operations, or customer support, is considered a plus.