Sports Brand Customer Support Agent - Polish

Join a team dedicated to providing exceptional support for a wide range of sports products. As a Customer Support Specialist, you will:

• Assist customers via phone and chat, addressing inquiries and resolving issues efficiently.
• Provide accurate, detailed information and maintain comprehensive case notes.
• Focus on exceeding customer expectations and delivering satisfaction.
• Collaborate with a performance-driven team to meet individual and group targets.

This role offers a hybrid working model for candidates based in Sofia and a work-from-home option for those outside the city.

We’re looking for candidates who are:

• Fluent in Polish (B2) and possess a strong English (B2) proficiency.
• Excellent communicators with a passion for customer service.
• Skilled in typing, PC operations, and analytical problem-solving.
• Detail-oriented and capable of working under performance metrics.
• 2-week onboarding with tests
• Customer-service oriented and focused on team success.