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Support & Ops Specialist with German (6 month FTC)

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DESCRIPTION

This position is a 6 month fixed-term contract opportunity.

 

At Amazon we believe that every day is still day one. A day to take the first step and a day to look forward to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life and your day to join a company that redefines itself every day. That's the energy and passion behind Amazon.

 

Amazon Freight Operations Overview:

Amazon Freight Operations (AF Ops) is the Pan-European control center for Amazon Freight's Shipper Support and Transportation Execution. The team is responsible for planning and scheduling the transport orders placed by our customers (Shippers), and providing them with support at each step of their journey. We play a critical role in ensuring the smooth functioning of Amazon Freight's European transportation network and have direct impact on Shipper Experience.

 

Support & Operations Specialist Overview:

We are seeking a bi-lingual (English - German) Support and Operations Specialist to join our virtual team in Poland on a 6-month fixed-term contract. The successful candidate will be a motivated, highly committed, and customer-obsessed individual.

A Support and Operations Specialist facilitates flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery.

A Support and Operations Specialist provides proactive and timely resolution to any issue in hand by researching & querying internal tools, taking real-time decisions, and communicating effectively with stakeholders to build rapport.

The candidate should be customer obsessed! They should be able to communicate to a high standard in both verbal and written form, using appropriate tone of voice. The candidate should be able to recommend process improvements for the benefit of customers, and should have the passion to drive them to conclusion.

 

Key job responsibilities:

Responsibilities include, but are not limited to:

  • Proactively monitor customer shipments to identify, address, and prevent potential issues.
  • Develop and execute effective service recovery plans as necessary. Continual, proactive communication with customers (shippers) and external partners (carriers) to ensure a frictionless customer experience.
  • Identify and eliminate root causes of defects in order to drive efficiency in Amazon Freights operations, systematically escalating problems or variances in the operation to the Supervisors and Shift Managers Work within various time constraints to meet critical business needs.
REQUIREMENTS

BASIC QUALIFICATIONS

  • Excellent verbal and written communication skills in both English (B2+) and German (B2+)
  • Highschool Diploma
  • Experience in MS office mainly Word and advanced Excel (Pivot Tables, VLookUps)
  • Should be flexible to adapt to support a 24-7 operating environment

 

PREFERRED QUALIFICATIONS

  • 1+ years of previous experience in a similar role in customer support, retail or logistics or a similar customer facing environment
  • Bachelor’s degree in a relevant discipline.
  • Communication skills in other languages: French or Italian
  • Experience in using SQL and databases in a business environment

ARE YOU THE PERFECT CANDIDATE?
Support & Ops Specialist with German (6 month FTC)