DESCRIPTION
The Quality Analyst will provide support to enable Operations to deliver in line with agreed standards and business requirements. They will drive the development of the necessary knowledge, skills, and attitudes among Representatives to achieve the established Quality SLAs. The role involves monitoring, evaluating, counseling, and documenting employees’ quality performance, as well as providing coaching and guidance as needed to meet goals and expectations. Working closely with management, including Team Leaders and Resource Managers, the Quality Analyst will support and drive the team’s or market’s quality results, serving as an integral contributor to overall performance and success.
REQUIREMENTS
- Bachelor’s degree.
- Prior experience in QA in Content moderation, Trust & Safety and/or Content Quality Assurance related experience in the Social Media industry.
- Proficiency in English (C1 or above).
- Proficiency in the specific language as advertised
- In-depth contact with local culture and social news.
- Proficiency in Excel and able to form analysis and create reports with both qualitative and quantitative perspectives.
- A general understanding of AI space.
- Flexibility to work across shifts to effectively respond to and cover daily business needs.
- Ability to rapidly adapt to changes as per business needs.
- Ability to work under pressure and multi-task.
- Excellent communication and problem-solving skills.
OFFER
- Competative salary
- Relocation support
- Full training provided with career development opportunities
- Be part of a great, friendly, diverse, and multilingual team
- Enjoy numerous perks & benefits
SKILLS
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