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Swedish Speaking Technical Support Advisor

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DESCRIPTION

Description
 

The advisor is responsible for the handling of technical customer contacts for a variety of products mainly inbound via different communication canals. He/she must give information in a practical and clear manner within the set parameters. This advisor must also answer questions concerning specific procedures and services.

Main tasks

- In a correct, customer friendly and efficient manner answer and/or solve complex technical questions or problems posed by customers via telephone or email.
- Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions.
- Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems.
- Per customer contact gather and document all relevant information into the system to insure a high level of service is delivered.
- Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position.

We offer

-Full-time (39 hours/week) and long-term Contract
-Schedule: from Monday to Friday, from 9 to 18
-Salary: 18.400 Euros gross/year+ up to 1.800 Euros gross/year in bonus
-Opportunity to join an international company

 


Requirements

 

 

 

-You have native level or excellent bilingual in Swedish
- You are fluent in English
- You have exquisite customer care and courteous attitude
- You have solid communication and listening skills
- You have a solution-driven mentality and are result oriented
- You have a positive, motivated mind-set and are proactive / willing to learn
- Experience in the business travel / airline industry will be an advantage

 

 

If you identify with this, join us!

 

***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.***

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Swedish Speaking Technical Support Advisor