Swedish Telia Customer Support in Crete

How would you feel if your office was just a breath away from beaches with crystal-clear waters? Does year-long sunshine – along with flavorful Greek cuisine – sound like an option you’d like to explore? Jump head-first into the Mediterranean experience and join our ever-growing Nordic Telia Customer Support team in one of the most popular destinations in the world – Chania, Crete!

If you are fluent in Swedish and always up to date with all the latest tech advances in the field of communications, grab the opportunity and come work with Telia, Northern Europe’s hub in the digital ecosystem.

Join forces with a community committed to enabling people, companies and communities to access everything that is important to them, on their terms; all of this while enjoying your stay on a Greek island famous for its rich culture, fabulous landscapes and buzzing nightlife, where you will also get the chance to socialize, build your professional network, improve your communication skills and enrich your CV with notable work experience.

What you will do:

• Be Telia’s most valuable voice, exuding the company’s values on every step of the customer journey
• Utilize phone calls, e-mails and chats in order to provide a seamless customer experience
• Provide advice and insights on fixed and mobile communication solutions
• Resolve issues of a technical nature in a timely and efficient manner
• Follow up with a thorough needs’ assessment and inform customers about ongoing campaigns
• Turn every customer into a happy customer!
• Exchange ideas and solutions with your colleagues!
• Enjoy your time in Crete!

• Fluency in Swedish
• Very good use of English – both in written and spoken language
• Familiarity with the telecommunications industry is good to have
• Work experience in a customer support role will be considered an asset
• Exceptional communication & soft skills, as well as a problem-solving mentality
• Tech savviness – a deep interest in technology as well as willingness to learn more
• A positive and adventurous attitude
• A sponge that is willing to soak up all the knowledge and experience we offer