sscheroes jobs at europe language jobs
Languages
English
Skills
  • Troubleshooter
  • Excellent Troubleshooting
  • Troubleshooting
  • Trouble Shooting Attitude
  • Troubleshooting Skills
  • Customer Service
  • Customer Care
  • Customer Service And Support
  • 1St Level Helpdesk
  • 1St Line Support
  • 1St Level Tech Support
  • Call Centre Agent
  • Agent
  • Phone Calls
  • Customer Service Agent
  • It Skills
  • People Management Skills
  • People Management
Information

SSC Heroes

Team Leader / Manager

High-school

No experience

Permanent

Indefinite

Full-time

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Service Desk Team Leader

Hungary » Budapest

Company
SSC Heroes
Description
  • We are looking for a Team Leader who can lead by example, motivate, mentor and get the best out of their team, creating a passionate and enthusiastic service desk team who will pass their positivity on to the customer
  • Recruit and retain a committed team 
  • Develop through training plans, 1-to-1 coaching and regular appraisals 
  • Work closely with internal and external clients, suppliers and additional stakeholders to deliver requirements 
  • Perform regular quality control checks on the service provided by your team 
  • Produce and maintain documentation detailing all systems
Requirements
  • Fluent English knowledge 
  • 3+ years experience as team leader in SSC sector Currently ITIL Foundation certified or working towards this with experience of working in an ITIL focussed environment 
  • Previous experience managing a team of 1st and/or 2nd Line Analysts 
  • Able to evidence experience of appraisals, training and development 
  • Technical understanding of most of the following: Windows 7 and above, MS Exchange, Active Directory, Virtualisation (VMWare or Hyper-V), Office 365 (ideally)
  • Track record of writing documentation, policies and procedures
  • Strong stakeholder management and customer focus 
  • Second language is an adventage
Offer
Skills
  • Troubleshooter
  • Excellent Troubleshooting
  • Troubleshooting
  • Trouble Shooting Attitude
  • Troubleshooting Skills
  • Customer Service
  • Customer Care
  • Customer Service And Support
  • 1St Level Helpdesk
  • 1St Line Support
  • 1St Level Tech Support
  • Call Centre Agent
  • Agent
  • Phone Calls
  • Customer Service Agent
  • It Skills
  • People Management Skills
  • People Management
Information

Team Leader / Manager

High-school

No experience

Permanent

Indefinite

Full-time

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