Job offers of reed at europe language jobs
Languages
French
English
Skills
  • Team Management
  • Effective Team Leadership
  • Customer Service
  • Custo
  • Customer Support
  • French
  • English
  • Uk Market
Information

Reed Czech Republic

Team Leader / Manager

2 years

Permanent

Indefinite

24.000 € - 30.000 € gross / year

Full-time

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Team Leader – French Team

United Kingdom » England - East

Company
Reed Czech Republic
Description

REED is looking for experienced Team Leaders/Supervisors for a French speaking team of 8-10 administrators. Our client is a British brand whose products make people improve their health and lifestyle.

Why should you apply?

  • You will be earning above average salary for this type of role in the UK
  • You will enjoy large range of benefits including stress-free relocation paid by the employer
  • You will get a chance to work in an internal customer service team in a British company - you will significantly improve your English and learn more about the British culture
  • You will avoid the hustle and bustle (and high cost of living) of a big city but if you get tired of a small town – Cambridge is 24 km away and London 1 h 15 min by train.

Responsibilities:

  • Support the team in various aspects, motivate them to do their best at all times and encourage positive relationships and excellent customer care.
  • Take responsibility for follow-up actions and exceptional resolution of customer inquiries
  • Resolve and process customer orders and queries using bespoke IT systems
  • Use a coaching approach, proactively encourage the team to develop and ensure top quality care
  • Handle customer enquiries personally and individually
  • Help provide excellent customer service by developing tools and product knowledge
Requirements

Qualifications:

  • Experience with leading a team and supervision
  • Customer service enthusiast
  • Fluent French and English, written and spoken
  • Willing to learn how to use a variety of bespoke IT systems
  • Positive attitude and great skills
  • A leadership talent, constructive feedback
  • A team player
  • Customer Service skills
  • Ability to prioritise a varied workload
  • Complete and support individual, team and department improvement
  • Interpreting team and individual needs
  • Problem-solving skills to take the initiative and develop your knowledge
  • Candidates who can work in the UK without a visa
Offer

Benefits:

  • £26,000 – £32,000 gross (£20,847 – £24,366 net)/year based on the shift pattern and your experience)
  • Relocation paid by the employer (flight, pick-up and one month in a hotel)
  • Access to free company products in all kitchen areas and bathrooms and 70% discount if you want to order them home
  • Free tea and coffee, regular fruit days
  • Treats, cakes and chocolate on a variety of occasions
  • Fun social events
  • Stay active scheme – you can borrow a company bike and go for a ride during lunchtime or have fun with your colleagues, you can borrow all the necessary gear and if feeling nervous about riding a bike, you can book a free training session with a trainer. And if you fall in love with this means of transport, the company will get you a bike with a large discount :)
  • Stay healthy scheme – free flu vaccination, smoking cessation programme with a specialist & contribution of up to £100 towards glasses
  • Discounted gym membership
  • Personal development plan & training
  • Indoor breakout areas that include internet access, TV and game consoles and comfy sofas, outdoor relaxation areas with benches and plants
  • Discounts on shopping, cinema, holidays, flights, leisure, health and finance – guaranteed savings on your everyday shopping including all your favourite retailers
  • Pension contribution

Contract: Permanent, 3-month probation period, 1-month notice period

Working hours: Mon – Fri; 09:45 – 18:00

Interview process: 2 rounds, in-house/Skype

Starting date: Asap

If you are interested in this opportunity, please apply or send me your resume.

By answering to this advertisement or sending your CV and other personal materials, you consent to the collecting, processing and storage of your personal data in accordance with Act No. 101/2000 Coll. Privacy. This consent is valid for 3 years from sending.

Skills
  • Team Management
  • Effective Team Leadership
  • Customer Service
  • Custo
  • Customer Support
  • French
  • English
  • Uk Market
Information

Team Leader / Manager

2 years

Permanent

Indefinite

24.000 € - 30.000 € gross / year

Full-time