REED is looking for experienced Team Leaders/Supervisors for a French speaking team of 8-10 administrators. Our client is a British brand whose products make people improve their health and lifestyle.
Why should you apply?
You will be earning above average salary for this type of role in the UK
You will enjoy large range of benefits including stress-free relocation paid by the employer
You will get a chance to work in an internal customer service team in a British company - you will significantly improve your English and learn more about the British culture
You will avoid the hustle and bustle (and high cost of living) of a big city but if you get tired of a small town – Cambridge is 24 km away and London 1 h 15 min by train.
Support the team in various aspects, motivate them to do their best at all times and encourage positive relationships and excellent customer care.
Take responsibility for follow-up actions and exceptional resolution of customer inquiries
Resolve and process customer orders and queries using bespoke IT systems
Use a coaching approach, proactively encourage the team to develop and ensure top quality care
Handle customer enquiries personally and individually
Help provide excellent customer service by developing tools and product knowledge
Experience with leading a team and supervision
Customer service enthusiast
Fluent French and English, written and spoken
Willing to learn how to use a variety of bespoke IT systems
Positive attitude and great skills
A leadership talent, constructive feedback
A team player
Customer Service skills
Ability to prioritise a varied workload
Complete and support individual, team and department improvement
Interpreting team and individual needs
Problem-solving skills to take the initiative and develop your knowledge
Candidates who can work in the UK without a visa
£26,000 – £32,000 gross (£20,847 – £24,366 net)/year based on the shift pattern and your experience)
Relocation paid by the employer (flight, pick-up and one month in a hotel)
Access to free company products in all kitchen areas and bathrooms and 70% discount if you want to order them home
Free tea and coffee, regular fruit days
Treats, cakes and chocolate on a variety of occasions
Fun social events
Stay active scheme – you can borrow a company bike and go for a ride during lunchtime or have fun with your colleagues, you can borrow all the necessary gear and if feeling nervous about riding a bike, you can book a free training session with a trainer. And if you fall in love with this means of transport, the company will get you a bike with a large discount :)
Stay healthy scheme – free flu vaccination, smoking cessation programme with a specialist & contribution of up to £100 towards glasses
Discounted gym membership
Personal development plan & training
Indoor breakout areas that include internet access, TV and game consoles and comfy sofas, outdoor relaxation areas with benches and plants
Discounts on shopping, cinema, holidays, flights, leisure, health and finance – guaranteed savings on your everyday shopping including all your favourite retailers
Contract: Permanent, 3-month probation period, 1-month notice period
Working hours: Mon – Fri; 09:45 – 18:00
Interview process: 2 rounds, in-house/Skype
Starting date: Asap
If you are interested in this opportunity, please apply or send me your resume.
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