Eurosport

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Languages
Swedish
Norwegian
Finnish
Danish
Information

Eurosport

Team Leader / Manager

High-school

2 years

Project/Service based

6 - 12 months

24.000 € - 30.000 € gross / year

Full-time

2

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Team Manager, Nordic

Spain » Barcelona

Company
Eurosport
Description

For our Eurosport partnership in Barcelona, we are currently looking for a Nordic Team Manager. The Team Manager is responsible for his Team to achieve the performance targets and quality standards of the company, developing effective measures of supervision and training regarding the development of the agents, ensuring optimal compliance with trade agreements and performing the necessary administrative and customer service tasks.

 

Main responsibilities:

  • Manage a team of 15 multilingual Customer Support Agents
  • Track performance and ensure the achievement of set target levels
  • Developing strategies and processes for interacting with customers to improve their experience
  • Motivating and educating staff to deliver on departmental customer satisfaction results and performance goals.
  • Interacting with internal departments to ensure the customers' and employees' needs are met
Requirements

Requirements:

  • 2 years’ experience within a contact center environment
  • Previous managerial experience is desired
  • Native language skills in Norwegian, Swedish, Danish or Finnish + English proficiency
  • Passion for sports and entertainment
  • Strong administration and organization skills
Offer

Offer:

  • The opportunity to work in sunny Barcelona, one of Europe’s most attractive cities
  • Competitive compensation: €25’000 per annum
  • Relocation package
    • Covered flight ticket + 3 months accommodation + documentation support
  • An ambitious company culture, encouraging internal promotions and professional development
  • An international, welcoming and inclusive environment
Information

Team Leader / Manager

High-school

2 years

Project/Service based

6 - 12 months

24.000 € - 30.000 € gross / year

Full-time

2