Team Manager with German for Social Media Field (m/f/d)

Business operations, Call Center KPIs and employee motivation are not only empty phrases for you, but you know exactly what stands behind them? We have the perfect job for you!

The team in Gdańsk is currently looking for

Team Manager with German for Social Media Project (m/f/d)

Your tasks:

• Managing day-to-day operations
• Ensuring consistent quality and productivity
• Coaching, shadowing and employee support
• Support in process development
• Conducting feedback and conversations with employees
• Monitoring, reporting and analysis of KPIs relevant to the project

• 3+ years of experience in customer service in sales/technical areas
• Very good knowledge of the German language (min B2) and a very good command of the English language (written and spoken)
• The ability to identify training needs and support program development
• Excellent organizational skills and attention to detail
• Experience in team management in the Call Center environment
• Multitasking and prioritization