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Technical Support for Microsoft with Italian+relocation pack

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DESCRIPTION

Are you a native Italian speaker looking for your next career path as a Technical Support for Microsoft? The cloud business interests you? Then, grab this job opportunity and apply today!

 

What you'll do

  • As a Technical Support for Microsoft, you'll support deliveries;
  • Work with customers to resolve technical customer issues on the Partner Center Platform;
  • Determine technical support Pain areas while working with Customers;
  • Provide feedback and details to Technical Advisors and PG teams;
  • Achieve the CPE team goals and the time to resolution or escalation, enabling a response time similar to competitors;
  • Maintain technical skills through completion of ongoing readiness and Platform training;
  • Participate in the creation of future Microsoft support capabilities for the cloud.
REQUIREMENTS
  • Native Italian speaker;
  • Fluency in English (minimum B2);
  • Customer service experience (in technical support environment is a plus);
  • Troubleshooting mindset is also a plus.

ARE YOU THE PERFECT CANDIDATE?
Technical Support for Microsoft with Italian+relocation pack