Hotelbeds multilingual vacancies in Spain
Languages
Spanish
English
German
Information

Hotelbeds Group

Tourism

Course

2 years

Permanent

Indefinite

24.000 € - 30.000 € gross / year

Intensive day - Indifferent

1

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Mallorca Cruises Operations Supervisor

Serbia » Palma de Mallorca

Company
Hotelbeds Group
Description

 

Supervision of team work and responsibility for the execution of the following tasks:


• Preparation of cruise operations from office: Ability to communicate all the necessary information in English, via mail and phone, with external customers (cruise ships) and internal customers (central departments).
• Confirmation of services and schedules to suppliers in Spanish. Review of timings, quotes and descriptions before each cruise call. Supervision and development of on-site operations: port, airport, hotel or venue wearing a company uniform. Supervision of staff work during operations.
• Collaboration with the official guides team and transport companies.
• Control of Emergencies and last minute changes by company mobile.
• Quotes for excursion programs and service packages jointly with the Product Department team and the central office.
• Programmed Visits to the actual and potential new suppliers to review the level of service and prepare new proposals.
• Report operational incidents, call reports and close call files to facilitate billing.
• Solution of billing incidents with suppliers and of customer complaints.
• Maintenance of database that contains details related to operations, clients, templates, etc. Control of operational material such as walkies, folders, etc.

Requirements

Candidate requirements:
• Knowledge of the tourism sector and the island of Mallorca as a tourist destination.
• Capacity for organization, adaptation to changes and working under pressure.
• Demonstrable ability and experience in leading an international team of up to 4-6 people.
• Ability to delegate tasks, track performance and report to superior managers.

Languages: bilingual in Spanish and English, and a high level in German and/or Italian. Other languages ​​are a plus.
• Possession of own vehicle.

 

Offer

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey. As well as an attractive benefits package you will be able to work: 
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

Information

Tourism

Course

2 years

Permanent

Indefinite

24.000 € - 30.000 € gross / year

Intensive day - Indifferent

1

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