job offers of fujitsu at Europe Language Jobs

Trainer - Customer Support (English)


We are seeking a passionate and experienced Customer Support Trainer to join our team. As a vital member of our training department, you will play a key role in developing and facilitating internal training programs for both new and existing personnel. If you have a knack for coaching, a strong understanding of training methodologies, and excellent communication skills, we invite you to apply for this exciting opportunity.


As a Customer Support Trainer, your responsibilities will include:

  • Planning, developing, and delivering internal training programs for new and existing staff.
  • Monitoring training effectiveness by measuring important factors and providing feedback to the training manager.
  • Observing trainees' performance and providing clear feedback to help them improve.
  • Coaching employees to enhance their skills effectively during training sessions.
  • Designing and evaluating training and performance interventions, including pre and post-training assessments.
  • Identifying reasons for underperformance and suggesting solutions to support both employees and production teams.
  • Actively monitoring customer support calls, both recorded and live, and providing necessary feedback to agents.
  • Maintaining familiarity with standard operating procedures and ensuring a thorough understanding of operations and the quality assurance process.
  • Staying up-to-date on procedural changes to ensure effective training delivery and readiness to handle calls if required.
  • Publishing daily, weekly, and monthly reports to stakeholders and keeping records of training conducted for each employee.


To excel in this role, you should possess:

  • Must be EU passport holder
  • Proven experience in a training role, preferably in customer support or a related field.
  • Strong coaching and mentoring skills with the ability to provide constructive feedback.
  • Excellent communication and interpersonal skills.
  • In-depth knowledge of training methodologies and performance evaluation techniques.
  • Familiarity with standard operating procedures and quality assurance processes.
  • Ability to adapt to procedural changes and stay updated on industry trends.
  • Exceptional organizational skills and attention to detail.
  • Proficiency in using training management software and Microsoft Office Suite.

Trainer - Customer Support (English)