Travel Advisor for Expedia with German (f/m/x)

We’re supporting some of the most well-known brands in the on-line travel industry from our Contact Center in Lisbon, Portugal. We help travelers to easily research, plan, book and experience their holidays or business trips, wherever they may be.

Responsibility

• Assist customers while online booking of hotels, holiday packages and other travel-related services;

• Telephone booking of services / sales (for incoming customer calls only);

• Provide helpful and effective service for both “in travel” and “post travel” concerns;

• Assist customers with questions regarding payment, changes, cancellation or any other concerns.

• Native level of spoken and written German (mandatory);

• Good level of English (preferably B2);

• Passionate about traveling;

• Familiarity with the travel industry (popular destinations, airlines, hotel chains);

• Contact Center experience is a plus;

• Good working knowledge of computers, MS Office and common internet applications;

• Excellent communication skills and interpersonal skills;

• Availability between 06h00 and 20h00 from Monday to Friday.