DESCRIPTION
At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!
For one of our clients – а company specializing in customer experience technology that
delivers outsourced sales, support, and business process services to large businesses.
Responsibilities:
*Answer incoming calls in German, delivering outstanding support to hotel guests;
*Help customers with bookings, reservations, and general hotel inquiries;
*Handle and resolve complaints professionally to ensure guest satisfaction;
*Share detailed info about hotels, resorts, and vacation properties;
*Keep accurate records of all customer interactions in the system;
*Work closely with other teams to solve customer issues smoothly.
Qualifications:
*Fluent in German and English, with strong communication skills;
*Customer service experience is a plus but not required;
*Good problem-solving abilities and calm under pressure;
*Ability to work flexible shifts, including weekends;
*Good organizational skills and attention to detail in managing customer interactions;
*Friendly, professional, and passionate about helping customers.
Our client offers:
*Full-time position, 39 hours a week from Monday to Sunday 8AM to 10PM, with alternating weekend;
*Competitive salary with additional role and language complements, as well as performance- based incentives;
*One-time signing bonus for external candidates and recurring loyalty bonuses every three months;
*22 business days of annual leave, with compensation for working on Spanish public
holidays, following national labor laws;
*Permanent employment contract in an established company;
*Fully paid training from day one.
If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_).
Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).
