Vacation Financial Protection Specialist with French

Lisbon,
Portugal

Mandatory
DESCRIPTION
At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients – а company specializing in customer experience technology that
delivers outsourced sales, support, and business process services to large businesses, we are
looking for – Vacation Financial Protection Specialist with French  and English (Day/Late Shifts).

Responsibilities:
*Handle incoming and outgoing calls, messages, and chats with professionalism and empathy,
including urgent situations;
*Investigate, assess, and resolve claims related to property protection, liability coverage, and
incident management;
*Manage cases of varying complexity, ensuring timely resolution while applying best
practices for sensitive communication;
*Analyze safety and policy-related issues, providing valuable feedback for process
improvements;
*Deliver accurate and well-structured responses to customer inquiries using customized or
pre-prepared messages;
*Ensure the security and accuracy of user information within internal systems.

Qualifications:
*1-3 years of experience in handling insurance claims, dispute resolution, fraud
investigations, or property damage assessments;
*Strong ability to manage financial claims, liability concerns, and loss evaluations efficiently;

*Excellent communication skills with the ability to handle complex conversations
professionally and empathetically;
* Fluency in French and  English for effective communication;
*Analytical mindset and keen attention to detail when assessing information and making decisions;
*Experience working with digital platforms and the ability to quickly adapt to new technologies.

Our client offer:
*Full-time position (40 hours/week) with shifts between 09:00 – 23:00, Monday to Sunday.
30-day probation period and an unfixed-term contract;
*Competitive salary with additional role and language complements, as well as performance- based incentives;
*One-time signing bonus for external candidates and recurring loyalty bonuses every three months;
*Daily meal allowance plus holiday and Christmas bonuses, which can be received monthly or as a lump sum;
*22 business days of annual leave, with compensation for working on Portuguese public
holidays, following national labor laws;
*Assistance with temporary and permanent accommodation, travel reimbursement, and
financial support for the first few months;
*Fully paid training from day one, plus medical and dental insurance included after six
months. Non-Portuguese citizens receive assistance with documentation.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_).
Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).
SKILLS
Financial Projection
Data Validation
French
Work In Portugal

ARE YOU THE PERFECT CANDIDATE?