WFM - Real Time Analyst (m/f/d)

Mandatory
Oops! This job isn't available anymore. Check out other jobs.
DESCRIPTION

Your tasks:



  • Real-Time Monitoring: Monitor billable hour projections throughout the day and alert management promptly about any risks.
  • Central Communications: Ensure timely communication to relevant teams and stakeholders.
  • Intra-Day Coordination: Evaluate and implement ad hoc events, and training plans for the current week in alignment with clients requirements.
  • Shrinkage, Adherence, and Attendance Reports: Ensure the timely delivery and analysis of these reports for performance evaluation.
  • Proactive Planning and Strategy: Develop strategies for improving operations based on trends and identified areas for enhancement.
  • Continuous Improvement: Focus on ongoing optimization and efficiency in operations.
  • Documentation and Analysis: Keep detailed records and perform thorough analysis to inform future strategies and decisions.



REQUIREMENTS

Your profile:



  • Experience: At least 2 years of experience in a call center and/or 1 year specifically in workforce management.
  • Communication Skills: Excellent oral and written communication skills, specifically minimum C1 English level.
  • Understanding of WFM: Familiarity with workforce management processes, including staffing projections, scheduling, service level analysis, and metrics monitoring is preferred.
  • Proficiency in Tools: Above-average knowledge of Google Suite applications (Sheets, Slides) and MS Office applications (Word, Excel).
  • Knowledge of Labor Laws: Understanding of local country labor laws and regulations related to workforce management and scheduling is preferred.
  • Decision-making Skills: Ability to showcase innovation, good judgment, and problem-solving skills when making decisions related to scheduling and resource allocation.


OFFER

What we offer:



  • Diverse and impactful role within a thriving and dynamic company
  • Relocation assistance
  • Varied and challenging responsibilities
  • Private health insurance after probation period and daily meal allowance from day one
  • Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture
  • Advanced job opportunities in our internationally growing company
  • Great office with modern workspaces at the city center of Barcelona
  • Positive international working environment; fun floor with PlayStation, table tennis, and many more
  • Comfortable leisure areas and opportunities to join different activities like yoga or guided meditation.
  • Regular fruit deliveries for a healthy lifestyle and free drinks
  • Several partnerships with fitness centers, restaurants, beauty care and more


SKILLS
Organization Skills
Trustworthy
Check out similar jobs