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CPM INTERNATIONAL TELEBUSINESS S.L.

Workforce Planning

1 year

Permanent

3 - 6 months

18.000 € - 24.000 € gross / year

Full-time

1

Business Analyst

Spain » Barcelona

Description

Job Title: Business Analyst

Reporting to: WFM Team Lead

Location: Barcelona





Job purpose:

The Business Analyst uses analytical tools to extract, transform and load data to generate reports,

dashboards, alerts and scorecards for an organization. These reports enable managers to easily find

and share the information they need to make decisions.





Responsibilities

* Work with knowledgeable colleagues in various parts of the business to define, design and
* develop analytic solutions to ameliorate a business need;
* Implement reports and dashboards, as required, including designing and creating objects such as tables and diagnosing and repairing user and performance issues; Work with end users in troubleshooting issues with performance reports and dashboards;
* Work with other analysts and team members to capture data requirements;
* Present final analysis or products to management, stakeholders and management;
* Combine data from multiple data sources to respond to high-level business questions;
* Respond to ad hoc report requests;
* Work in troubleshooting issues with reports and dashboards;
* Act as the data subject matter expert for a specific area of focus to deliver consistent information and insights;
* Partner with the client department to specify ongoing enhancements to Performance systems;
* Proactively suggest areas for further analysis;
* Generate ideas for improvements to reporting processes - focusing on their value to business strategy and operations;





Requirements

* Previous Contact Centre experience;
* Previous PA, BA, BI experience;
* Advanced level in MS Excel;
* Adaptability and Mental Flexibility;
* Data Interpretation, Sense making and Communication;
* Facilitation, Negotiation and Problem Resolution;
* Data Mining, Warehousing, Processing & Reporting (E.g. Tableau);
* High level of business English.





Benefits

* Excellent multicultural work environment;
* Convenient office location in the centre of Barcelona;
* 32 calendar holidays per year;
* Social activities (parties, sport events...)







The recruitment processes and people involved in them will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.

Requirements
Offer
Information

CPM INTERNATIONAL TELEBUSINESS S.L.

Workforce Planning

1 year

Permanent

3 - 6 months

18.000 € - 24.000 € gross / year

Full-time

1