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Sitel Portugal

Workforce Planning


From 3 to 5 years

Project/Service based



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FP&A Financial Planning Analyst, Portugal

Portugal » Lisbon

Sitel Portugal

About Us

As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel’s 75 100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall.


Your Role

As an FP&A strategic business partner you will work closely with our country leadership team to drive understanding of business performance and lead process improvement initiatives within FP&A, supporting our wider finance transformation agenda.


  • Analyze data to draw insights and identify strategic solutions
  • Initiate the development and continuously modify monthly financial reports and full year forecasting model to improve efficiency and accuracy of financial data 
  • Work with cross-functional stakeholders to gather requirements, manage implementation, and drive delivery of projects
  • Lead the Business Analyst team



Education & Experience Target

Bachelor’s Degree in Business, Finance or equivalent experience

  • Four or more years directly related experience
  • Ability to understand the implications of data analysis and build a strategic story from this data.
  • Previous experience in the contact center highly valued.







  • Effective communication, presentation organizational and project management skills
  • Passion for developing and analyzing large, complex data sets and converting them into insights that drive business decisions at all levels of the organization
  • Well-founded PC knowledge in the field of MS Office, especially Excel, Access, PowerPoint and Word
  • Experience in creating and analyzing reports
  • Critical attitude, curious and focused in finding improvement opportunities
  • Fluent in English and Portuguese

Our Offer

At Sitel we believe our people are our most important asset and therefore we take pride in finding the best, most talented and driven employees, among the benefits of working with us are:

  • Gross Monthly Salary
  • Monthly Meal Allowance
  • Private Health Insurance, with an on-site Doctor (applicable after 6 months)
  • Personal development opportunities and a great multicultural working environment
  • People First Culture


We take care of you and your development and make sure that you have the right conditions to deliver the best results. Subsequently, we expect that you give it your best at all times.

If you feel that this ad sums up your character and your ambitions, please submit your resume as soon as possible.


Workforce Planning


From 3 to 5 years

Project/Service based




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