Jobs by ZeroChaos in Europe
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Information

ZeroChaos

Workforce Planning

Master or MBA

From 3 to 5 years

Permanent

Indefinite

Full-time

2

Resource Coordinator with Spanish/Customer Service

Poland » Warsaw

Description

Summary: Resource Coordinators with Spanish/English will be providing high service to our customers, suppliers and resources contacting our support. Responsible for the On-boarding of new contractors and assist customers, suppliers and resources after the completion of the Onboarding process.  Enroll contractors and vendors so payments can be processed in a timely manner. 

Essential Duties and Responsibilities:
- Answer all incoming phone calls and emails from clients and their employees 

- Monitor and take chats 

- Provide answers to customer/suppliers and resources 

- Document ALL calls into Microsoft CRM software 

- Act as the liaison with other departments to get answers that he/she may not have readily available 

- Enroll contractors 

- Ensure compliance to master agreement with client 

- Communicate daily to contractors and vendors engaged in the on-boarding process 

- Communicate internally with team, managers and account manager via phone and/or email to resolve problems or advise of possible issues  

- Analyze discrepancies regarding customer invoices and supplier invoices  

- Take part in meetings to discuss solutions for client problems 

- Meet deadlines as specified by management 

- Meet company and customer SLAs 

- Keep detailed notes on transactions with customer and contractor or vendor

 

Requirements

To perform the job successfully, an individual should demonstrate the following competencies: 

* Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully 

* Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments 

* Interpersonal Skills: Maintains confidentiality; Listens to others without interrupting

 * Fluent Spanish and English 

* To perform this job successfully, an individual should have knowledge of Spreadsheet software and Word Processing software. Experience with Fieldglass system preferred.
 

Offer

In return for your commitment we will offer you:

- Competitive salary

- Benefits package

- Opportunities to develop a professional career in a global company

- Work in dynamic international environment

Information

ZeroChaos

Workforce Planning

Master or MBA

From 3 to 5 years

Permanent

Indefinite

Full-time

2