German Customer Service Team Leader - Lisbon

Are you looking for a new job opportunity within an international company where you can grow and make use of your skills? Do you have team-leading experience managing customer support teams?

If the answer is yes, please keep reading!

Our international client in Lisbon within the iGaming industry is growing and looking for a Team Leader to take care of the current German team. Great opportunity to be part of a reputable brand in the heart of Lisbon with good benefits and real opportunities for career progression!

Responsibilities:

If you join the company, you would be responsible for the tasks below:

• People and team management with active support for the operations management
• Look for opportunities to improve efficiency and effectiveness in order to deliver exceptional customer experience
• Recruitment, training, coaching, performance management and talent development
• Proposing improvement initiatives
• Focus on high customer satisfaction, service availability and quality through training and continuous improvement of processes and efficiencies
• Monitor KPls to review department's results to allow regular efficiency optimization

• Willingness and flexibility to work on shifts (no night shifts).
• German language C1 level
• English language skills to a business standard
• Appropriate leadership and management skills
• Excellent written and verbal skills as well as high interpersonal skill level
• Calm manner and able to work under pressure
• Ability to perform well in a multi-task/cultural and ever-changing dynamic environment
• A flexible, creative and driven personality
• General computer knowledge (MS Office, Internet)
• Interest in Sports, Casino and Poker products would be a benefit, relevant training will be provided