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DESCRIPTION
- Advising clients on various issues using email and voice support;
- Outbound calls to clarify information or provide feedback to clients/partners;
- Finding and proposing optimal solutions to the client in connection with the arising issues, accurate and timely diagnosis of the situation;
- Solving complex issues, claims, helping the client in solving a critical situation;
- Correct entry of information received from the client into the database;
REQUIREMENTS
- Knowledge of Swedish language (B2-C1);
- Knowledge of English language (B2);
- To be both a sociable and friendly team member as well as an independent task performer;
- To be fast and able to work in a dynamic work environment;
- Multitasking skills;
