Norwegian-Speaking Customer Service Specialist to Malaga

The Customer Support Agent/Specialist daily tasks:

The Customer Support Specialist (CSS) is primarily focused on providing a highly customized and

personal experience for Zahoree Client's end customers.

Profile and knowledge:

• This service includes technology onboarding/walkthrough products, software, and hardware configuration,
• Internet-of-Things (IoT) setup, and troubleshooting, among other services.
• Their duties may include handling inbound and outbound calls to and from customers, acknowledging
• customers' needs or issues, and providing helpful solutions to their challenges.
• Document and record all activity and communication with customers over telephone and email, in the
• appropriate client database
• The support can be performed via different channels, Phone, email, chat etc.
• Attend technical and soft skills training sessions.
• The CSS is expected to provide the Zahoree Customer Experience journey support to our customers

(Training is provided)

Requirements:

• Minimum 1-year experience in customer service/support is an advantage ·
• Fluent in Norwegian/German written and spoken. Additional languages is a plus. Needs to understand English as it's the internal company language.
• Ability to communicate effectively and with empathy on all required channels.
• Must possess excellent interpersonal skills.
• Must be patient and flexible and have the ability to quickly analyse a problem, develop and implement and educate a solution.
• Computer-literate.
• The ability to stay calm when working under pressure

Key Performance Indicators:

• Customer satisfaction (CSAT Score). ·
• Productivity /calls/chat sessions per hour. ·
• Average Call Abandonment Rate