As a Online Content Moderator, you will be responsible for reviewing and moderating all user-generated content to ensure legal compliance and safety of content for users of our client’s platform.
Your Responsibilities:
- Understand and remain knowledgeable of client policies and guidelines.
- Visually navigate and review images, accounts, and text-based content.
- Evaluate and make decisions in accordance with defined policies and guidelines
- Report and provide feedback on trends, common end-user mistakes and questions to manager, in a timely manner.
- Escalate violations of client policies and instances of fraud using internal tools and processes.
- Identify improvement opportunities in workflow, automation, and suggestion solutions to relevant teams.
- Interface effectively with other internal and client teams.
- Balance priorities of workflow in line with stakeholder expectations.
- Participate in training to conduct correct and accurate moderation policies.
- Support different workflows, clients, and markets as and when required.