Our client is a globally renowned luxury brand, recognized for its timeless elegance, exceptional craftsmanship, and commitment to delivering outstanding customer experiences. With an international presence, the company provides premium services to clients across the EMEA region.

Job Responsibilities

• Continuously strive to meet and exceed individual and team performance targets and KPIs related to customer satisfaction, service quality, and client retention, with a sales-driven mindset.
• Deliver exceptional inbound customer service via phone, email, and digital channels, advising and assisting clients across different markets.
• Build and maintain strong relationships with clients by understanding their preferences, anticipating their needs, and offering personalized recommendations.
• Take ownership of customer concerns and ensure their resolution through innovative approaches, collaborating closely with other departments to solve issues efficiently, support client retention, and enhance the overall customer experience.
• Ensure accurate information and follow-up details are entered into the system and other relevant databases, initiating updates when appropriate to maintain the integrity and accuracy of records.
• Handle complaints and difficult client situations professionally, ensuring calm and effective resolutions while maintaining the highest standards of service.
• Act as a brand ambassador by embodying company values and demonstrating the highest level of professionalism in all interactions.

## Profile

• Excellent verbal and written communication skills in **English**.
•  Proficiency in additional languages such as **Finnish, Swedish, or Danish** is a strong advantage.
• Strong sales and storytelling skills.
• Clear demonstration of a customer-first mindset and strong interpersonal skills, with the ability to engage effectively with clients.
• Highly motivated, energetic, and an inspirational team player.
• Detail-oriented, with a passion for delivering impeccable service and exceeding customer expectations.
• Able to manage multiple tasks and deliver results according to agreed schedules.
• Strong punctuality and time-management skills, with the ability to adhere to assigned schedules and maintain reliability and efficiency.
• Flexibility to work shifts, including evenings, weekends, and holidays, to accommodate client needs across different English-speaking markets.
• Proficiency in Microsoft Office and CRM software; experience with Salesforce is advantageous.
• Previous experience in luxury retail is a plus.
• A keen interest in luxury fashion and awareness of current trends is advantageous.
• Ability to thrive in a diverse and international work environment, leveraging multicultural perspectives to enhance collaboration and innovation.

## What We Offer

• Private health insurance covering hospitalization and ambulatory care.
• Group insurance, including pension plan, life insurance, and disability coverage.
• Hybrid working: 2 days per week from home from the fourth month of seniority.
• Opportunity to work from abroad for up to 15 days per year from the fourth month of seniority.
• 13th-month payout option through warrants.
• Meal vouchers of €8 net per day worked, with minimum employee contribution.
• Full coverage of SNCB train costs.
• Transportation reimbursement for home-to-office commuting.