You will work for our new client, a global provider of innovative e-mobility solutions, supporting car manufacturers, fleet managers, and electric vehicle users that, through advanced platforms and services, enables access to one of the largest charging networks in Europe and contributes to the transition toward sustainable mobility.

In this role, you will be responsible for delivering high-quality support to customers via inbound channels (voice and email), with a focus on handling billing, account-related inquiries, and other customer service topics to ensure a smooth and positive customer experience.

Advanced (C1) level of Dutch

Medium (B2) level of English is mandatory

Availability to work full-time, Monday to Friday, in shifts between 9:00 and 21:00, in a hybrid work setup based in our Bucharest office

Strong communication skills (both written and verbal)

Good PC skills, including MS Office package

Previous experience in customer service is preferred

Experience in contract/account management is a plus

Experience with billing, invoicing, or payment processes is an advantage

Proactive mindset and customer-oriented approach

Strong organizational skills and ability to work independently

Stable job, in a multicultural fast-growing environment

Above-average fixed salary, performance and tenure-based bonuses, depending on the position

Monthly meal tickets

Free access to our modern and fully-equipped employees' gym space in our office building in Bucharest

Private medical subscription coverage

Extra health benefits: special discounts for dental care and optical services with our partners

Reimbursement for your public transportation subscription, after the trial period

Gym subscription reimbursement, after the trial period

Free subscription to the Bookster virtual library

Dedicated psychologist available for free sessions

Special discounts and rates for a variety of services and products: from telecom and banking to tech and home appliances, library, wellness, travel and many more

Paid training and international career opportunities

Multilingual exposure - improve your spoken and written language skills

Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long