Do you want to progress in your career and have a large affinity to technology and working with a wide range of customers? Then read on, as we are looking for dedicated Technical Support Agents in the picturesque city of Porto, Portugal to work within the German market.

The client is a leading global technology company that provides a cutting-edge platform to remotely access, control, and support devices. Their software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity.

Responsibilities

• Support existing customers with their technical and accounting issues across phone, ticket and chat
• Demonstrate the software solutions to customers, presenting functionality to solve IT challenges
• Identify customer needs and communicate requests to the sales department
• Work closely with all members of the Customer Support team to deliver a best-in-class experience for the customers

Mandatory Requirements

• Perfect fluency in German (C2, spoken and written) and strong business proficiency in English (B2 at least)
• Solid customer service experience (in a call center environment or similar fast-paced environment)
• Ability to work in a hybrid setting with a few days on-site in Porto
• Willingness to travel to Germany for the first 1.5 week of the onboarding (accommodation & flights covered)
• Long-term intentions in Porto
• A valid EU pass or working permit for Portugal

Great to have: 

• Other languages, such as Italian, Spanish or French are a plus
• University degree in the field of economics or similar
• Working independently is just as important to you as team spirit

The offer: 

• Permanent contract with 6 months probation
• Hybrid work ( 2 days in the office, 3 from home) 
• Up to 40 days remote work outside of Portugal (after 6 months)
• 25.000 € base salary + up to 5000 € in performance bonus + 2400 € net in meal allowances
• Monday to Friday working hours, 08:00-17:00 
• Onsite onboarding in the companys HQ.
• Office easily accessible with public transport
• Access to corporate benefits platform with many discounts
• Regular team events and company-wide celebrations

This is your chance to join an innovative tech company! Submit your application today, and let’s discuss how the role fits your career goals.