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Travel Customer Service with Dutch or Danish (relocation)

Sofia , Bulgaria

Job Squad

Mandatory:

English Advanced

Optional:

Danish Proficiency

Dutch Proficiency

Company

Job Squad

Employment type

Full time

Experience

Entry level

DESCRIPTION

We are looking for a new talent!

We have an exciting new opportunity for a Travel Support Representative in Bulgaria. If you are a customer service focused individual with great communication skills, Dutch or Danish and English language skills, apply now.

You will deliver high-touch customer care to travelers embarking on worldwide travel, finding solutions for flight, hotels, car rentals and beyond for their trips. If you are passionate about travel, then this role is for you. One of the world’s largest travel marketplaces, makes it easier for everyone to experience the world by offering memorable travel experiences, a variety of transportation options, and incredible places to stay.

The company: our partner is a worldwide leader in outsourced customer experience management. They work in partnership with the biggest worldwide brands by providing customer care, technical support and digital solution in more than 14 languages.

Your Main Responsabilities:

Provide excellent customer service to our clients via the different channels (outbound calls, email, chat ) and be able to work towards meeting Key Performance Indicator
Make sure that all customer queries are answered and their concerns are addressed accordingly; demonstrate empathy
Maintain basic knowledge of client products and/or services
Participate in activities designed to improve customer satisfaction and business performance
Track, document and retrieve information in call tracking database

REQUIREMENTS

Fluent in Dutch, both written and verbal or Danish, both written and verbal and working level of English.
Strong computer navigation skills, Keyboarding Skills and internet surfing
High school diploma with three to six months of relevant experience in any kind of customer service is preferred
Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
Tolerance for repetitive work in a fast-paced, high production work environment
Strong customer service skills, great communicator with ability to work as a team member
Willing to move to Bulgaria within 3-4 weeks

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