Role Overview
You’ll work as part of the Customer Service team and provide support across several channels. Your work will involve a mix of direct customer contact and back-office tasks. Typical responsibilities include:
• Responding to customer requests by email, chat, contact forms, or phone
• Handling back-office tasks that may require outbound calls
• Making outgoing calls to guide customers, share product updates, gather feedback, or support other company needs
• Keeping customer information up to date in the internal CRM
• Working toward the objectives and deadlines set by your manager
• Being transparent about your daily work and workload
• Sharing feedback to help improve processes
• Escalating issues to the correct teams when needed