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DESCRIPTION
Fully Remote Working Model from Bulgaria
8-Hour Shifts
We've been turning job searches into exciting new beginnings for 19 years!
With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let's shape the future together!
For one of our clients – a leading provider of digital solutions, AI automation, and customer experience services, enabling global brands to enhance digital experiences across fintech, high-tech, tourism, and gaming industries, we are looking for a Customer Experience Advisor with Slovak & English.
About the Role
As a Customer Experience Advisor, you will be the first point of contact for customers, delivering exceptional support and ensuring a positive experience with every interaction. By combining excellent communication skills, problem-solving abilities, and a customer-focused mindset, you will help customers find the right solutions while building trust and long-lasting relationships.
This is an excellent opportunity to join an international environment where customer satisfaction, innovation, and professional development are highly valued.
Key Responsibilities
* Serve as the primary point of contact for customers via phone and email.
* Deliver timely, accurate, and solution-oriented support to ensure a positive customer experience.
* Understand customers' needs and provide effective guidance toward the best possible resolution.
* Build strong customer relationships through professional and empathetic communication.
* Maintain high levels of customer satisfaction and service quality.
* Collaborate closely with colleagues and internal teams to improve customer journeys and operational processes.
* Contribute to creating a seamless and engaging customer experience.
What We're Looking For
* Fluent Slovak language skills.
* Good command of English.
* Excellent communication and interpersonal skills.
* Customer-focused mindset with a genuine passion for helping people.
* Strong problem-solving and organizational abilities.
* Positive attitude and willingness to learn and develop professionally.
* Ability to work independently while also contributing effectively within a team environment.
* Comfortable working in a dynamic and fast-paced setting.
What Our Client Offers
* Competitive salary and comprehensive benefits package.
* Fully remote working model, offering flexibility and work-life balance.
* Standard working schedule with 8-hour shifts.
* Additional health and vision insurance for employees and their families.
* Free online courses, coaching programs, and individual development sessions.
* Career growth opportunities within a global organization.
* Supportive and collaborative international work environment.
If you feel excited and confident that you're the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. Please include the reference number SM_slovak in your application.
Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment EOOD, License No. 1809).
REQUIREMENTS
Why Bulgaria?
Imagine working remotely with reliable high-speed internet while living minutes away from the beach, the mountains, or your favorite city café. In Bulgaria, your salary can often go much further, giving you the opportunity to travel, enjoy life, save money, and even start planning for your own home much earlier than in many Western European countries.
Whether you're into weekend road trips, skiing, hiking, gaming, fitness, festivals, or discovering new food spots, Bulgaria offers the perfect mix of affordability, freedom, and adventure. It's a place where you can build your career, meet people from all over the world, and enjoy a lifestyle that leaves room for the things you love.
OFFER
Why Start Your Next Chapter in Bulgaria?
Imagine finishing work and having the freedom to spend your evenings exploring trendy cafés, enjoying rooftop bars, hiking scenic mountain trails, or planning your next seaside getaway. In Bulgaria, this can become part of your everyday life.
The country's affordable living costs mean your income can stretch further, giving you more opportunities to save, invest in your future, and even consider buying your own home. Combined with reliable high-speed internet and a growing remote-work culture, Bulgaria offers the flexibility to build the lifestyle you've always wanted.
Whether you're looking for personal growth, professional opportunities, or simply a better work-life balance, Bulgaria provides the perfect environment to make it happen.
SKILLS
Remote Work
Customer Support Skills
Client Relations
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