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DESCRIPTION
As the Japanese VIP Account Manager, you will be an essential member of the VIP Team, providing an unbeatable experience for our VIP customers. You'll be working in a fast-paced environment which is constantly evolving and innovating, putting our customers at the heart of everything we do.
Your daily tasks will be:
- Building long-term strategic relationships with our VIP customers to increase their engagement with us, and gain loyalty and trust
- Taking ownership of the assigned VIP portfolio and managing customers proactively
- Acting upon opportunities that drive retention, growth, and reactivation, monitoring new potential VIPs, enhansing product and brand knowledge
- Carrying out daily reviews of biggest winnings and losses, taking advantage of most recent player betting behaviours
- Identifying and providing data-driven solutions and applying the best industry practices in solving the queries and taking full ownership of escalated customer cases
- Analysing the betting activity and Key Performance Indicators within the assigned portfolio
- Applying best practices for hosting and participating in VIP events, involving frequent travel
REQUIREMENTS
- 3+ years experience within the online gaming industry
- Understanding of cryptocurrencies, sports betting, and casino games
- Fluency in Japanese and English
- Excellent writing and communication skills with an eye on detail
- Commitment to delivering the absolute best VIP experience
- Proactive and positive mindset, ability to handle stressful situations and challenging conversations with the customers
- Ability to multitask and priorities the daily workload
- Project management skills
- Ability to discover new insights about customer needs, product usage and market trends particularly related to online casinos, and VIP experiences
- Analytical skills and data driven mindset
