Our client has redefined and revolutionized the way millions of people enjoy their espresso coffee and shaped the global coffee culture, growing from a ground-breaking idea in Switzerland to a global brand with a presence in 81 countries.

Part of your daily activities will be:

• Serving customers in inbound and outbound contacts through voice or digital platforms, identifying, understanding and responding promptly to their specific needs and expectations.

• Achieving high customer satisfaction through personalized, professional communication by applying brand tone to every touch point and situation.

• Using all available skills and information to obtain First Contact Resolution and prevent customers from calling more than once to resolve their issue.

• Being the ambassador and have specialized knowledge of our products, sustainability services and commitments, continuously learns and takes advantage of new knowledge and skills in his own work.

• Creating sales and customer retention opportunities between outbound and inbound contacts, influencing the mix of coffee, high value customers, size or order value through genuine interest in customers and their habits, taking advantage of relevant offers.

• Proficient level of Dutch speaker
• EU citizen
• Interested in working and living in Lisbon, Portugal
• Good communication skills

• Complete relocation package with flight reimbursment and airport pick-up,
• Annual flight home,
• Diverse facilities and initiatives to foster a safe and healthy work environment. On-site general clinic, online psychology appointments,
• Accomodation included for the whole time of the contract,
• Christmas, holiday and meal allowance + productivity bonuses