New
Clear search
Skilled At Taking Complex Situations jobs abroad
750 job offers found
Skilled At Taking Complex Situations jobs abroad
750 job offers found
DESCRIPTION
Do you enjoy helping customers solve problems? We are looking for a German speaking Technical Support Agent to join our client’s operations in Malaga. Start ASAP in this hybrid role (mix of office and remote work).
What you’ll do
- You will provide frontline support and ensure clients get the help they need, working across multiple systems and projects. Your tasks will include
- Providing technical troubleshooting and support for advanced energy storage and smart charging products.
- Responding to customer inquiries via phone, email, and chat, delivering professional, clear, and timely assistance.
- Guiding clients and installers through step-by-step solutions, explaining complex technical issues in an easy-to-understand way.
- Logging, tracking, and following up on incidents to ensure efficient resolution.
- Coordinating with internal teams and other specialists to handle complex issues.
- Supporting clients during high-demand periods and maintaining excellent customer satisfaction.
Who we’re looking for
- Fluent in German
- Flexible, adaptable, and able to switch between clients and tasks efficiently.
- Self-driven, independent, and confident when handling direct client communication.
- Excellent communicator, able to adjust tone depending on the client or situation.
- Curious, proactive, and eager to take ownership of complex cases.
Working hours & environment
- Hybrid office in Malaga – combination of in-office collaboration and remote work
- Support channels: Phone, Email, Chat
- Opportunity to work with multiple clients, systems, and technical products, gaining broad experience in customer support and incident management
Why this role is exciting
- Develop your problem-solving and customer support skills across multiple industries.
- Be part of a dynamic, supportive team where initiative, curiosity, and independence are valued.
- Perfect for someone who enjoys variety, working with technology, and making a real impact for clients.
SKILLS
Top companies hiring:
