About Our Client

We are thrilled to partner with a leading global tobacco company known for its commitment to innovation and delivering exceptional, high-quality products. They are expanding their customer support operations, and we are building a brand-new, dedicated team to represent their brand excellence.

We are seeking a motivated and service-driven professional to join our dynamic team as a Customer Service Representative. This is a chance to be part of a launch team, shaping the customer experience from day one.

What Your Day Looks Like (Key Responsibilities):

As a vital brand ambassador, you will be:

• Delivering High-Quality Support: Professionally assisting customers across multiple channels, including email, live chat, and phone calls, ensuring a positive and efficient service experience.
• Becoming a Product Expert: Quickly developing a thorough understanding of the client's products, brand identity, and the industry landscape to provide accurate, expert-level information.
• Solving Complex Inquiries: Proactively conducting necessary research and investigation to gather relevant data and provide comprehensive, accurate solutions to customer concerns.

• Excellent communication skills
• Near Native level of Slovenian, both written and verbal
• Advanced knowledge of English, both written and verbal
• Previous experience in customer service or a related field
• Customer-oriented attitude
• Good typing and computer skills (MS Office applications)
• Proficiency in using CRM systems
• High attention to detail and accuracy in all tasks
• Ability to work both on your own and within a team
• High school education

• Full-time role with working shifts between 8:00 a.m. – 11:00 p.m., Monday – Sunday
• Competitive local salary with monthly performance-based bonuses
• Convenient office location, close to bus stations and the metro
• Comprehensive initial training and onboarding (fully paid by us)
• Continuous training and upskilling programs 
• Professional Development and Career Navigation programs to map out the steps in your desired development
• Health and Wellbeing initiatives
• Relocation support if needed (accommodation and travel expenses)
• Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!

Know someone perfect for this role? Refer a friend and earn an exciting reward when they join our team!

Еxperience the power of a game-changing career 

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "Employer Brand Leader of the Year" and "Best Employer - Outsourcing" year after year.

About Multilingual Jobs Worldwide

Multilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs.