Join the customer service team of a renowned electronic appliances manufacturer and assist customers with product inquiries, troubleshooting, and warranty services. This position is on-site in Katowice and offers comprehensive support for new international employees.

The company is a global provider of business solutions and customer experience services, partnering with world-leading brands across over 40 countries, including this well-known electronic appliances manufacturer. The company delivers next-generation customer support, helping clients adapt to fast-changing market environments. Known for its multicultural workforce and inclusive work environment, the company supports professional growth and development with comprehensive training and global career opportunities.

Assist customers with product inquiries about various appliances (e.g., small kitchen appliances, home electronics).

Provide effective technical troubleshooting and guidance for common product issues.

Support customers with warranty claims, repair procedures, and spare parts orders.

Deliver a high-quality customer experience in line with company standards across multiple channels (phone, email, chat).

Ensure timely and effective resolution of customer queries.

Communicate clearly and professionally in Swiss German.

Previous experience in customer service or a call center environment is preferred.

Excellent communication and problem-solving skills, with a patient and helpful approach.

Ability to work on-site in Katowice.

Comfortable using computers, navigating CRM systems, and digital tools.

Positive attitude and a strong team-oriented mindset.

Full, paid training provided before starting the role, covering products and systems.

Opportunities for growth and internal promotion.

Modern office setting located in central Katowice.

Supportive and inclusive company culture.

Katowice, a vibrant city in Southern Poland, is a major economic and cultural hub. Known for its transformation from an industrial center to a modern, dynamic city, Katowice offers a high quality of life with affordable living costs. The city boasts a lively arts scene, modern architecture (like the Spodek arena), and is surrounded by green spaces. It is known for its safety, efficient public transport, and rapidly growing international community, making it an excellent destination for expats.

Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic-speaking talents with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs.