Technical support for digital products and services.
Assist customers with inquiries related to Connect, electromobility, and infotainment systems.
Escalate complex issues to Tier 2 support when necessary.
Ensure customer satisfaction by resolving issues efficiently.
Basic understanding of SIM cards, SD cards, mobile networks, Wi-Fi, and Bluetooth connectivity. You should be comfortable using smartphones and internet apps, and passionate about delivering a good service to your customer.